Privacy Policy

ChippewaRetreat.com is operated by Chippewa Retreat Spa, LLC, doing business as Chippewa Retreat Resort (“we,” “us,” “our,” or the “Site”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.

By accessing or using ChippewaRetreat.com, you agree to the practices described in this policy.

Inclusive Statement

We believe in creating a welcoming and inclusive environment for all guests, visitors, and community members. ChippewaRetreat.com is committed to treating every individual with respect—regardless of race, ethnicity, nationality, age, gender identity or expression, sexual orientation, disability, religion, or background.

Our goal is to ensure that all clients, guests, and website users feel valued, supported, and represented. If you have feedback on how we can continue to foster a more inclusive experience, we encourage you to contact us.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party providers)
• Any information submitted through contact forms, bookings, or registration

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the Site
• Referring website
• Cookies and similar tracking technologies

1.3 Cookie Statement (GDPR/CCPA-Friendly)

We use cookies and similar tracking technologies to enhance your experience and improve website performance. Cookies allow us to:

• Improve site functionality
• Personalize content and remember preferences
• Analyze traffic and site usage
• Support marketing and remarketing efforts

Types of Cookies We Use

• Essential Cookies – Required for basic website functions.
• Analytics Cookies – Help us understand visitor behavior.
• Functional Cookies – Support preferences and enhanced features.
• Advertising Cookies – Used for remarketing and personalized ads.

You may disable cookies in your browser settings. Doing so may affect certain features or functionality of the website.

For visitors from regions with privacy requirements (GDPR, CCPA, etc.), you may manage your cookie preferences through a cookie consent banner if applicable.

2. How We Use Your Information

We may use your information to:

• Provide and maintain the Site
• Process reservations, transactions, or service requests
• Respond to inquiries and customer service messages
• Send updates, newsletters, or promotional content (opt-out available anytime)
• Improve our website and services
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

3. SMS / Text Messaging

When you provide your phone number through a contact or inquiry form on this Site and opt in to text messages, you may receive SMS messages from Chippewa Retreat Resort relating to your inquiry. These messages may include:

• Responses to your questions
• Pricing, availability, and reservation information
• Reservation and appointment scheduling, confirmations, and reminders
• Follow-up communications regarding your inquiry

You are enrolled only if you affirmatively check the SMS consent box on one of our inquiry forms. Consent to receive text messages is not a condition of making a reservation or purchasing any service.

Message frequency varies based on your inquiry and your communication with us. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at info@chippewaretreat.com or (800) 993-0463.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services on our behalf, such as messaging delivery and customer service, is permitted. Text messaging originator opt-in data and consent are not shared with any third parties.

4. How We Share Your Information

We do not sell your personal information.

We may share your data with:

• Service providers (hosting, payment processors, analytics tools, email services)
• Business partners involved in delivering requested services
• Legal authorities, when required by law
• Successor entities in the event of a business transfer

All third parties receive only the information necessary to perform their function and must protect your data.

5. Third-Party Services

Trusted third-party service providers may assist us in operating our site and delivering services. These parties include, but are not limited to:

• Payment processors (e.g., Stripe)
• Analytics platforms (e.g., Google Analytics)
• Email providers (e.g., Flodesk)
• Communications and customer support tools (e.g., Letzgo.ai, Mikla AI Inc.)
• Advertising and remarketing platforms (e.g., Google Ads, Meta Ads)

We use Mikla AI Inc. as a communications service provider to deliver calls and text messages on our behalf.

These providers are contractually obligated to handle your data securely and only for the purposes intended.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet-based transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request a copy of your stored information
• Restrict or object to certain processing activities

To exercise these rights, contact us at info@chippewaretreat.com.

8. Children’s Privacy

This website is not intended for children under age 13 (or other region-specific ages).
We do not knowingly collect personal information from children. If such information is discovered, we will remove it promptly.

9. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be reflected on this page with a revised “Last Updated” date.

Continued use of the Site indicates acceptance of any updated terms.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@chippewaretreat.com
Phone: (800) 993-0463
Address: 13029 Deer Park Rd, Manitowish Waters, Wisconsin 54545